1. When you get a 100% refund
You can receive a full refund of the amount paid to WardogsBoost if you cancel before any work starts, or if we cannot deliver the service confirmed in your order. We do not deduct a platform fee from an eligible full refund.
If we cannot meet an expressly agreed delivery deadline, you may choose a revised deadline or a full refund. A new deadline must be agreed with you; we will not impose it as a condition of receiving a refund.
2. If you cancel after work starts
If you choose to cancel after we have begun, we stop the remaining work and refund the unperformed portion. We explain the calculation using the agreed scope and verifiable completed progress; there is no flat cancellation penalty.
For an order priced by levels, the calculation uses the paid price attributable to levels completed, including the same discount and speed adjustments. Disputed progress is reviewed before a deduction is finalized. If the cancellation is because we cannot deliver the agreed service, the full-refund protection above applies instead.
3. Completed orders and problems
A change of mind after an order has been correctly completed does not by itself qualify for a refund. If levels are missing, the wrong service was supplied, or another agreed requirement was not met, contact us with the details so we can check the result and offer the appropriate correction or refund.
The guarantee does not promise protection against unrelated later gameplay changes or publisher decisions. This does not exclude any claim or remedy available under applicable law, or excuse a failure by us to provide the service we agreed.
4. How to request a refund
Open your account, choose the relevant order, and send a message requesting cancellation or a refund. You can also email [email protected] from the email address used for your order.
- Include the order number and explain what you want us to review.
- If applicable, include screenshots or details of missing progress. Do not send passwords, card numbers, or security codes.
- If you need work stopped, say so clearly. We review the cancellation against the progress at the time your request was received.
5. Review and payment timing
We aim to give you a reasoned refund decision within 5 business days. If information is missing or a case needs additional review, we will explain the next step rather than leave the request without an update.
Approved refunds go back to the original payment method in the original transaction currency where supported. Your bank or payment provider determines when the credit appears. We provide available confirmation details so you can follow up. We do not require you to accept store credit instead of an eligible cash refund.
6. Fair use and statutory rights
Only money actually paid can be refunded. Cancelling an unpaid pending order does not create a payment entitlement. Duplicate charges or charges you do not recognize should be reported promptly so they can be investigated.
A refund is not paid twice for the same amount. If you have an open payment dispute, tell us so we can coordinate the resolution. These procedures do not limit your right to contact your payment provider or exercise mandatory consumer rights. Where the law provides stronger protection, it takes priority.